---
title: Trust & Security
slug: trust-and-security
docTags: 
createdAt: 2025-10-29T11:34:49.604Z
---

**How escrow protects your transactions**

All payments are secured through SecurePlate’s escrow system until the buyer confirms ownership.
 This prevents chargebacks, fraud, and disputes by ensuring neither party loses money unfairly.

### Avoiding scams and off-platform deals

- Never accept direct bank transfers from buyers. 
- Communicate only via SecurePlate messages. 
- Off-platform transactions void escrow protection and may lead to account suspension. 

### Reporting suspicious buyers

If a buyer sends fraudulent proof, requests off-platform payment, or acts suspiciously:

1. Go to their profile → **Report User** 
2. Choose a reason and add details (e.g. chat screenshot) 
3. Our Trust & Safety team reviews within 24–48 hours. 

### SecurePlate verification and safety policy

- Every user is identity-verified via MyKad or SSM. 
- Payments are held securely in escrow until verified transfer. 
- Data is protected under the Malaysian PDPA. 
- Repeat violations or off-platform activities may result in account termination.