Payments & Refunds
3 min
Payment methods supported
SecurePlate currently supports:
- Online Banking (FPX)
All payments are processed through our secure payment gateway partners using SSL encryption.
When will my funds be released to the seller?
- Funds are held in escrow until you confirm the plate transfer.
- Once confirmed, the payout is made to the seller within 1–2 business days.
- You’ll receive a confirmation email once the payment is released.
What if a seller doesn’t complete JPJ transfer?
If the seller fails to complete the transfer:
- Contact the seller through SecurePlate chat.
- If there’s no response, click “Report Issue” from your order page.
- SecurePlate will review both sides and may refund your payment in full.
💡 Escrow ensures your funds are never released unless the transfer is verified.
Refund process and timelines
Refunds are issued to your original payment method within 3–7 business days, depending on your bank.
- Full refunds apply for incomplete or failed transfers.
- Partial refunds may apply for administrative or cancellation cases. You’ll be notified by email when your refund is processed.