Payments & Refunds

payment methods supported secureplate currently supports online banking (fpx) all payments are processed through our secure payment gateway partners using ssl encryption when will my funds be released to the seller? funds are held in escrow until you confirm the plate transfer once confirmed, the payout is made to the seller within 1–2 business days you’ll receive a confirmation email once the payment is released what if a seller doesn’t complete jpj transfer? if the seller fails to complete the transfer contact the seller through secureplate chat if there’s no response, click “report issue” from your order page secureplate will review both sides and may refund your payment in full 💡 escrow ensures your funds are never released unless the transfer is verified refund process and timelines refunds are issued to your original payment method within 3–7 business days , depending on your bank full refunds apply for incomplete or failed transfers partial refunds may apply for administrative or cancellation cases you’ll be notified by email when your refund is processed