Trust & Safety
3 min
How SecurePlate keeps your money safe
- All transactions are handled through escrow — sellers never receive money until ownership transfer is confirmed.
- Payments and user data are protected with 256-bit SSL encryption.
- Every seller is MyKad or SSM verified, ensuring real and traceable identities.
How to verify plate authenticity
- Check the state prefix, series, and JPJ ownership record before making an offer.
- Ask the seller for a copy of the registration card (log card) for proof.
Reporting issues with sellers
If a seller doesn’t respond, sends fake documents, or behaves suspiciously:
- Open your order → Report Issue.
- Provide screenshots or transaction details.
- Our Trust & Safety team investigates within 24–48 hours.
Serious violations can result in refunds, account suspension, or removal of the seller.
SecurePlate’s dispute resolution policy
If a disagreement arises (for example, transfer delays or ownership discrepancies):
- SecurePlate reviews communication and evidence from both sides.
- If verified that the seller failed to meet obligations, a refund is processed.
- If both parties comply but dispute ownership details, SecurePlate may hold funds until JPJ confirms resolution.
🟢 Our goal is always a fair and transparent outcome for both buyer and seller.