Trust & Safety

how secureplate keeps your money safe all transactions are handled through escrow — sellers never receive money until ownership transfer is confirmed payments and user data are protected with 256 bit ssl encryption every seller is mykad or ssm verified , ensuring real and traceable identities how to verify plate authenticity check the state prefix , series , and jpj ownership record before making an offer ask the seller for a copy of the registration card (log card) for proof reporting issues with sellers if a seller doesn’t respond, sends fake documents, or behaves suspiciously open your order → report issue provide screenshots or transaction details our trust & safety team investigates within 24–48 hours serious violations can result in refunds, account suspension, or removal of the seller secureplate’s dispute resolution policy if a disagreement arises (for example, transfer delays or ownership discrepancies) secureplate reviews communication and evidence from both sides if verified that the seller failed to meet obligations, a refund is processed if both parties comply but dispute ownership details, secureplate may hold funds until jpj confirms resolution 🟢 our goal is always a fair and transparent outcome for both buyer and seller