Trust & Security
2 min
How escrow protects your transactions
All payments are secured through SecurePlate’s escrow system until the buyer confirms ownership. This prevents chargebacks, fraud, and disputes by ensuring neither party loses money unfairly.
Avoiding scams and off-platform deals
- Never accept direct bank transfers from buyers.
- Communicate only via SecurePlate messages.
- Off-platform transactions void escrow protection and may lead to account suspension.
Reporting suspicious buyers
If a buyer sends fraudulent proof, requests off-platform payment, or acts suspiciously:
- Go to their profile → Report User
- Choose a reason and add details (e.g. chat screenshot)
- Our Trust & Safety team reviews within 24–48 hours.
SecurePlate verification and safety policy
- Every user is identity-verified via MyKad or SSM.
- Payments are held securely in escrow until verified transfer.
- Data is protected under the Malaysian PDPA.
- Repeat violations or off-platform activities may result in account termination.